The Problem
Already paying for after-hours
call answering?
Most service businesses use an after-hours answering service. It takes the call, records a message, and sends you a daily report. That's it. Someone still has to read it, find the ticket system, and log the job manually — the next morning.
What most businesses have now
Call comes in after hours
Answering service takes a message
Daily report emailed next morning
Someone reads it and manually logs the job
Customer has been waiting since last night
No SMS confirmation sent to caller
No staff notified until morning
What Yindi does
Call comes in — any time, day or night
Yindi answers instantly, natural conversation
Job logged in your CRM automatically
SMS confirmation sent to the caller instantly
Right staff member notified immediately
Full transcript in your dashboard
Zero manual data entry. Zero delay.
Most businesses are already paying for after-hours answering. Yindi does everything that does — plus logs the job, SMS's the caller, and notifies your team. Automatically.
Works with the CRM you already use.
Yindi logs every call into your CRM so nothing gets re-keyed by hand. It has a direct integration with CommTrak — the CRM built for Australian service businesses — and works alongside ServiceM8, HubSpot and others. Here's how a fault call becomes a ticket:
What happens on every call:
Yindi answers instantly
Natural conversation, Australian accent, 24/7
Fault details captured
Description, priority, callback number, caller ID
CommTrak ticket created
Automatically — correct customer, correct job type
SMS sent to caller
Confirmation and reference number instantly
Staff member notified
Right person alerted immediately, not next morning
Built for CommTrak industries:
IT Managed Service Providers
Fault calls logged as tickets instantly — SLA clock starts the moment Yindi answers
Telco Resellers
Customer service calls, fault reporting, provisioning requests — all captured automatically
Security & Fire
After-hours alarm calls, maintenance requests, fault reporting logged without waking anyone
AV & Technology
Support calls, site visit requests, fault descriptions captured and ticketed immediately
Trades & Construction
Job requests, fault calls, quote requests logged in CommTrak the moment the call ends
No other AI receptionist integrates directly with CommTrak.
Your calls become CommTrak tickets automatically — correct customer record, correct job type, full fault description captured. Zero manual entry. The moment the call ends, the ticket exists.
You're in Control
Run Yindi after hours,
during the day, or 24/7.
Start by replacing your current after-hours service. Turn it on during busy periods when your team is stretched. Or hand the phones to Yindi entirely. Switch anytime from your existing phone system — no new hardware required.
After hours only
Replace your current answering service. Same cost — but every call becomes a logged ticket, not a voicemail someone reads tomorrow morning.
Busy periods
Turn Yindi on when your team is flat out. Peak fault periods, short-staffed days, high call volumes — Yindi handles the overflow so nothing gets missed.
24/7 always on
Hand the phones to Yindi entirely. Every call answered, every ticket logged, every caller SMS'd. Your team does the work — Yindi handles the phones.
Redundancy backup
Keep Yindi on standby as your failover line. If your phone system drops, calls still get answered and logged — otherwise your calls route exactly as they do now.
Toggle it from your existing phone system. Yindi connects via SIP or call forwarding — no new hardware, no IT project. Switch between modes anytime. Start after hours, add daytime coverage when you're ready.
The cost of missing calls
* Figures from industry call-handling research; results vary by sector.
Who It's For
Any business that runs
on inbound calls.
If a missed call means a missed job, Yindi is built for you.
IT & Managed Services
Fault calls logged as CommTrak tickets instantly. SLA clock starts the moment Yindi answers — not the next morning when someone reads the voicemail.
- ✓24/7 fault call answering
- ✓Automatic CommTrak ticket creation
- ✓Priority capture & escalation
- ✓SMS confirmation to caller
Telco Resellers
Customer service calls, fault reporting, provisioning requests — all captured automatically in CommTrak. No manual entry, no missed jobs.
- ✓Inbound fault call handling
- ✓Automatic job/ticket logging
- ✓Customer identification
- ✓After-hours coverage
Security & Fire
After-hours alarm calls and fault reporting handled professionally. Ticket created, right staff notified — without waking the whole team.
- ✓After-hours emergency handling
- ✓Urgent call escalation
- ✓Automatic ticket creation
- ✓Staff notification routing
AV & Technology
Support calls and site visit requests captured and ticketed the moment the call ends. No jobs lost to missed calls or manual entry delays.
- ✓Support call handling
- ✓Job request logging
- ✓Fault description capture
- ✓SMS to caller instantly
Trades & Field Service
Job requests and fault calls logged in your CRM automatically. Your team is on the tools — Yindi handles the phones.
- ✓Automatic CRM job creation
- ✓Customer lookup on every call
- ✓SMS quote confirmation
- ✓24/7 after-hours answering
Any Service Business
If your business runs on inbound calls and you use a CRM, Yindi connects to it. If your system has an API, Yindi can talk to it.
- ✓Works with any CRM
- ✓Custom knowledge base
- ✓Smart call routing
- ✓Scales with your business
Integrations
Connects to your
existing systems.
No ripping out infrastructure. Yindi works alongside your existing phone system and CRM from day one.
Featured Integration
CommTrak — Australian CRM for service businesses
Don't see yours? If it has an API, Yindi can connect to it. Ask us →
Pricing
Choose when Yindi runs.
Start after hours and scale up when you're ready. Pricing depends on your call volume — we'll confirm your exact plan at demo.
Overflow: $0.70/min calls · $0.20/SMS beyond included
Yindi Starter
Evenings · Weekends · Public holidays
Best for: up to 10 calls a day
- ✓400 call minutes/month
- ✓100 SMS messages/month
- ✓After-hours call answering
- ✓Automatic CRM job/ticket creation
- ✓SMS confirmation to every caller
- ✓Staff notification routing
- ✓Call dashboard & transcripts
- ✓Works with your existing PBX
Yindi Growth
After hours + busy periods · You control when
Best for: 11–19 calls a day
- ✓800 call minutes/month
- ✓200 SMS messages/month
- ✓Everything in Starter
- ✓On/off control from your phone system
- ✓Daytime overflow handling
- ✓Works with your CRM (incl. CommTrak)
- ✓Caller history & recognition
- ✓Advanced call routing rules
Yindi Pro
24/7 · Every call · Every ticket
Best for: 20–30 calls a day
- ✓1,200 call minutes/month
- ✓400 SMS messages/month
- ✓Everything in Growth
- ✓24/7 call answering
- ✓Multiple lines & locations
- ✓Custom CRM integrations
- ✓Dedicated onboarding manager
- ✓SLA-backed support
Overflow: $0.70/min calls · $0.20/SMS · No lock-in contracts · 30-day money back guarantee
Every fault call that goes to voicemail is a job that doesn't get logged until morning. Every morning, someone manually reads the messages and creates the tickets. That's not a workflow — that's a liability.
Yindi answers the call, creates the CommTrak ticket, and notifies your team — before anyone even wakes up.
ROI Calculator
What could Yindi save
your business?
Tell us about your business and see how much staff time Yindi gives back every month.
Tell us about your business
Calculates the phone-related portion of admin time (~15%) — answering calls, logging jobs, taking messages, manual data entry. Yindi automates this completely.
Estimated annual savings with Yindi
$8,112
AUD per year
Hours saved/week
3.6hrs
ROI
226%
Cost of doing nothing
$11,700/yr
Payback period
2 wks
Staff time value saved/mo
$975
Yindi starts from
$299/mo
Net saving of $676/mo in staff time — plus every call answered automatically, every job logged, zero manual entry.
* Estimates based on average client data. Actual results may vary.
Yindi Redundancy
When your lines drop,
customers still get answered.
An outage normally means missed calls, missed jobs and a backlog of voicemails. Yindi Redundancy fails your calls over automatically the moment your phone system goes offline — enquiries are captured and messages are taken until you're back up. Take it as outage cover on its own, or add it to a full Yindi plan.
Outage-only failover
It triggers only when your phone system is unreachable — a power cut, dropped internet or PBX fault. On a normal day it stays dormant and your calls route exactly as they do now.
No lost jobs or enquiries
Every caller reaches a real conversation instead of a dead line. Yindi captures who called, what they need and how to reach them — ready and waiting when your phones come back.
Sits on your existing setup
A backup number points at the Yindi agent you already run — no new hardware, no rewiring, nothing for your team to manage. It simply waits in the background.
Office phone lines
Unreachable — outage in progress
Yindi answers the call
Customer gets through · enquiry captured
Message waiting for you
Logged and ready when you're back online
Honest About the Limits
Where Yindi draws the line.
We'd rather be straight with you about what Yindi does and doesn't do. Three things worth knowing before you book a demo.
It's not a technician or a closer
Yindi captures the fault, job or enquiry and logs it in your CRM. It doesn't diagnose technical problems or negotiate a sale — complex or technical calls are escalated to the right person with the full context already attached.
Direct ticketing for CommTrak; capture elsewhere
CommTrak gets a ticket created automatically. For other CRMs, Yindi captures the details and delivers them by email, SMS, or via API where one is available — direct write-back to every system is on the roadmap.
It hands the urgent stuff to a human
For genuinely critical escalations, Yindi patches the call through or notifies your on-call staff immediately. It's an always-on front desk that never misses a call — not a replacement for your technical team.
Hear how Yindi handles it
Every call answered. Every job logged.
The calls that decide whether you win the work — handled the moment they come in, day or night. Call one is a real Yindi call for Zero3 Communications.
Call 1 is a real Yindi call for Zero3 Communications, shared with permission. Call 2 is an illustrative example (fictional names). Yindi works alongside your existing phone system and CRM.
Book a demo and hear it live →Common Questions
What businesses ask us.
Does it sound like a human?
Yes. Yindi uses natural conversational AI with an Australian accent. Callers reporting faults or requesting jobs won't know they're talking to an AI — and most don't care, as long as the job gets logged and they get a confirmation. We train Yindi on your business, your job types, your terminology, and your customers.
What about urgent fault calls?
Yindi captures the fault details, priority, and callback number — then creates the CommTrak ticket immediately and notifies the right staff member. The SLA clock starts the moment Yindi answers, not the next morning when someone reads a voicemail. For genuinely critical escalations, you can set rules to patch the call through to an on-call technician.
We already have an after-hours answering service — why switch?
Most after-hours answering services take a message and email you a daily report. Someone still has to read it, find the customer in CommTrak, and manually create the ticket — usually the next morning. Yindi does all of that automatically the moment the call ends. No manual follow-up, no delay, no jobs falling through the cracks.
What happens on complex calls it can't handle?
Yindi handles standard fault reporting, job requests, and general enquiries. For complex or technical calls, it captures the details and escalates to the right person with full context already logged. Nothing gets lost — even calls Yindi can't fully resolve result in a ticket with the caller's details and a transcript.
Does it actually integrate with CommTrak?
Yes — directly. When Yindi takes a fault call, it creates a job or ticket in CommTrak automatically. The customer record is matched, the job type is set, the fault description is captured, and the ticket appears in CommTrak the moment the call ends. No other AI receptionist does this.
Do we need new hardware or IT support?
No. Yindi connects to your existing phone system via SIP or call forwarding. No new hardware, no IT project. We handle the entire setup and you're typically live within 1–2 weeks.