The cost of a missed call
Two time zones ahead of your phone.
Perth is two hours behind the east coast, three in daylight saving. East-coast clients, suppliers and head offices start calling at 6 to 7am Perth time, before any local office opens, and WA callers ring after east-coast businesses have shut. Yindi answers 24/7, so the gap simply disappears.
A resources boom that empties the trades pool
WA has around $55B in resources projects committed or under construction and a record ~136,000 on-site mining workers. The state needs an estimated 55,000 more construction workers, and Perth's bricklaying shortage hit the most severe trade deficit of any Australian capital in early 2026.
With owners and key staff on FIFO swings, the phone goes unanswered for days. Yindi answers, triages and sends the SMS or email, so nothing waits for the flight home. For trades and service businesses it logs the job too, via a direct CommTrak integration.
Local presence, onshore data
Yindi answers your 08 line with a natural Australian voice, and your call data stays onshore in Australia (Melbourne primary, AWS Sydney backup) under the Privacy Act 1988. WA schools can use Yindi too — see the main schools overview.
What Yindi does
Answered, logged, actioned.
Every call answered, 24/7
Yindi answers in under a second — day, night, weekends and public holidays — with a natural Australian voice.
Logged to CommTrak automatically
Fault calls and job requests become CommTrak tickets the moment the call ends — correct customer, correct job type, full description.
Caller SMS'd, team notified
The caller gets an instant confirmation SMS and the right staff member is notified — no message sitting in a voicemail box overnight.
You control when it runs
After hours, busy periods, overflow, or 24/7 — switched from your existing phone system, no new hardware.
Outage failover
If your phones go down, calls fail over to Yindi so enquiries are still captured — our Redundancy capability.
Common questions
Perth businesses ask us.
Can Yindi answer east-coast calls before we open?
Yes. Yindi answers 24/7 regardless of time zone, so a 6am AWST call from an east-coast client is handled and logged before your office opens.
I'm FIFO — how do I get my messages?
Yindi captures every call and sends you a summary by SMS and email, and can create the job in your CRM, so nothing waits until you're back from a swing.
Does it handle the time difference automatically?
There is nothing to manage. Yindi is always on, so the AWST gap with the east coast is covered at both ends of the day.
Can it transfer urgent calls to a second-in-charge while I'm on site?
Yes. You set the escalation rules, and Yindi routes genuine urgents to whoever is on call.